Delivery

How long does delivery take?

We deliver within 3-7 business days after your order. You will receive a confirmation email with tracking information once your package is on its way.

Is my order delivered for free?

Yes, we offer free shipping on all orders.

Which countries do you deliver to?

We deliver throughout Europe.

Returns

Can I return my order?

Yes, you can return your order within 14 days of receipt. Return shipping costs are at the customer's expense.

How do I send a product back?

Contact us via our contact page with your order number. We will then send you the return instructions.

When will I receive my refund?

After receiving and inspecting your return, we will process the refund within 5 business days.

Products

Are the products suitable for sensitive skin?

Most products in our range are dermatologically tested and suitable for sensitive skin. Check the ingredient list per product for more information.

Are your products authentic?

Yes, all products we offer are 100% authentic and sourced from reliable suppliers.

How should I store my skincare products?

Store your products in a cool, dry place away from direct sunlight. Some serums are best kept in the refrigerator — this is indicated on the packaging.

Order & Payment

Which payment methods do you accept?

We accept all common payment methods, including Klarna, credit card and PayPal.

Can I still cancel my order?

Please contact us as soon as possible. As long as the order has not yet been shipped, we can cancel it.