Refund policy

RETURN AND REFUND POLICY

Zavory B.V.

1. Introduction

We strive to provide you with an excellent shopping experience. Should you for any reason be dissatisfied with your purchase, we are happy to assist. This policy explains how you can return a product and under what conditions you are eligible for a refund.

2. Right of Withdrawal (Statutory Right)

As a consumer, under European and Dutch law (Distance Selling Act), you have the right to withdraw from your order within 14 calendar days of receipt, without giving any reason.

2.1 How the Right of Withdrawal Works

• You have 14 calendar days after receipt to inform us that you wish to exercise your right of withdrawal.

• After your notification, you have a further 14 days to actually return the product.

• Send your return request to: info@zavory.nl

• Always include your order number and name with your request.

3. Return Conditions

A product may be returned provided the following conditions are met:

3.1 Accepted Returns

• The product is unused and in its original condition.

• The product is in its original packaging, including all labels, tags and accessories.

• The product has no damage that was not present at delivery.

• The return has been registered within the applicable 14-day period.

3.2 Non-Accepted Returns

The following products are not eligible for return:

• Products that cannot be returned for hygiene reasons (e.g. underwear, cosmetics, personal care products), unless the seal is intact.

• Custom-made or personalised products.

• Digital products or software that has already been downloaded or activated.

• Perishable goods.

• Products that after delivery have been inseparably mixed with other goods.

4. How to Register a Return

Follow the steps below to initiate a return:

• Step 1: Send an email to info@zavory.nl with your order number, name and the reason for the return.

• Step 2: You will receive a confirmation and further instructions within max. 5 business days.

• Step 3: Pack the product securely and send it to the provided return address. Keep your proof of postage.

• Step 4: After receipt and inspection of the product, we will process your refund.

5. Return Costs

The costs of returning a product are at the customer's expense, unless:

• The product was delivered defective or damaged.

• The wrong product was delivered.

• We have explicitly indicated that we will cover the return costs.

We always recommend using a tracked shipping method. We are not liable for lost returns that have not been tracked.

6. Refunds

6.1 Refund Timeline

After receipt and approval of your return, we will refund the purchase amount within 14 business days. The refund will be made via the original payment method.

6.2 What Will Be Refunded?

• The full purchase price of the returned product.

• The standard shipping costs of the original order (if applicable and legally required).

6.3 What Will NOT Be Refunded?

• Additional shipping costs resulting from a faster or premium shipping method chosen by you.

• Return costs (unless the fault was ours — see Article 5).

7. Damaged or Incorrect Products

Have you received a damaged, defective or incorrect product? Please contact us within 48 hours of receipt via info@zavory.nl and include photos as supporting evidence. We will resolve this free of charge by means of:

• Replacement of the product, or

• A full refund of the purchase amount.

8. Specific Information

Our store operates on the basis of the dropshipping model. This means that products are shipped directly by our suppliers. Please keep the following in mind:

8.1 Delivery Times

Due to international shipping, delivery times may vary. This does not affect your return and withdrawal rights — the 14-day return period always starts on the day you receive your product.

8.2 Return Address

The return address may differ from our company address. You will always receive the correct return address after registering your return. Never send products back without prior contact — this may result in delay or loss of your return.

9. Order Cancellations

Would you like to cancel an order? Please contact us as soon as possible after placing the order. Unfortunately, we cannot guarantee cancellation if the order is already being processed or has been dispatched. In that case, you can make use of your right of withdrawal (see Article 2).