Shipping policy

SHIPPING POLICY

Zavory B.V.

1. Introduction

This Shipping Policy provides you with a clear overview of how we process and ship your orders. As we operate using the dropshipping model, products are shipped directly from our suppliers to you. This may mean that products are dispatched from abroad, which can affect delivery times. By placing an order, you agree to this Shipping Policy.

2. Processing Time

After receiving your payment, we process your order within 2 to 5 business days. During this period, your order is verified, packed by our supplier, and registered with the carrier.

Please keep the following in mind:

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods (such as Black Friday, Christmas, and public holidays), processing time may increase by 2–3 additional business days.

• You will receive a shipping confirmation by email as soon as your order has been dispatched.

3. Delivery Times by Region

The delivery times below are estimates and begin from the moment of dispatch (not from the moment of ordering). Delays caused by customs, public holidays, or other external factors are beyond our control.

Destination	Estimated Delivery Time	Shipping Costs	Free Shipping from
Netherlands	5–12 business days	€ 6.95	€ 50.–
Rest of the Europa	15–35 business days	On request	Not available

The shipping costs and free shipping thresholds listed above are subject to change. Current rates are always displayed at checkout.

4. Free Shipping

We offer free standard shipping on orders that exceed the threshold amount (see table in section 3). This applies per order and is based on the total amount after any discounts.

Free shipping does not apply to:

• Express or priority shipping.

• Orders to countries not listed for free shipping.

• Orders where discount codes or gift cards bring the total below the threshold.

5. Shipping Methods and Carriers

5.1 Available Methods

Depending on your location and the product, we use the following shipping methods:

• Standard international post (AliExpress Standard Shipping, China Post, PostNL International)

• ePacket — faster and tracked shipping from Asia

• DHL Express / FedEx — for premium or express shipping (additional costs apply)

• EU warehouse shipping — for selected products with shorter delivery times

5.2 Split Shipments

If you order multiple products, it is possible that they will be shipped separately from different suppliers. In that case, you will receive multiple shipping confirmations with separate tracking codes. This will not result in additional shipping charges.

6. Order Tracking

For most orders, you will receive a tracking code by email as soon as your order has been dispatched. You can track your order via:

• The link in your shipping confirmation email.

• The tracking page on our website.

• The carrier's website (e.g. PostNL, DHL, 17track.net).

Please note that it can take up to 5–7 business days before the tracking code becomes active in the carrier's system. This is normal and does not mean your parcel is not on its way.

7. Customs, Import Duties and Taxes

For international orders, customs fees, import duties, or local taxes may apply. This depends on the destination country and the value of the parcel.

Please keep the following in mind:

• Customs fees and import duties are entirely the responsibility of the recipient.

• We have no control over customs procedures and cannot estimate the associated costs in advance.

• Parcels held by customs may significantly extend the delivery time.

• For orders from non-EU countries, VAT obligations at import may apply.

We recommend checking the applicable customs regulations in your country before placing an order.

8. Incorrect or Incomplete Address

It is your responsibility to provide a correct and complete delivery address when placing your order. We are not liable for delayed or failed deliveries resulting from an incorrectly provided address.

If you notice an address error, please contact us as soon as possible at info@zavory.nl. Changes are only possible before the order has been dispatched. Once shipped, we are unable to modify the address.

Any additional costs resulting from an incorrect address (e.g. return shipping, redelivery) are the customer's responsibility.

9. Lost or Damaged Parcels

9.1 Lost Parcel

If your parcel has not arrived after the maximum delivery time, please contact us. We will then initiate an investigation with the carrier. Please note that:

• A parcel is only officially considered lost after 45 calendar days (for international shipments).

• In that case, we will send you a replacement or refund the full purchase amount.

9.2 Damaged Parcel

Have you received a damaged parcel? Please follow these steps:

• Accept the parcel under reservation and note the damage with the delivery person if possible.

• Take photos of the damage to both the packaging and the product.

• Contact us within 48 hours of receipt at info@zavory.nl with the photos attached.

We will resolve this free of charge through replacement or refund.

10. Undelivered or Refused Parcels

If a parcel cannot be delivered (e.g. because you were not home and it was not collected from a pickup point) and is returned to the sender, we will contact you. You can then choose between:

• Redelivery — additional shipping costs may be charged for this.

• A refund of the purchase amount, minus the shipping costs incurred.

If you refuse a parcel without valid reason, the return shipping costs are your responsibility.